Returns and Refunds
At FavQuotes our primary goal is to make sure our customers are 100% satisfied. If you're not pleased with your purchase, please contact us at firstname.lastname@example.org and our customer support will be more than happy to assist.
Our return policy lasts 14 days after delivery of your package. If more than 14 days have elapsed since your delivery, we unfortunately cannot offer a refund or exchange.
To exercise his right of withdrawal, the customer must inform the company of his intention to withdraw, either by filling in the standard form, the model of which is shown below, or by sending a clear statement expressing his intention to withdraw within the 14-day period mentioned above.
Model withdrawal form :
Attn: FavQuotes, - Customer service,
I, the undersigned ______, hereby inform you of my withdrawal from the contract of sale of the product below:
Name of the product :
Date of order and reception :
Order number :
Name of the customer :
Customer's address :
This form must be sent to the company electronically at the following address: email@example.com
The Customer has a period of 14 days from the date of sending the notice of withdrawal to return the Product to the Company in its original packaging, the return costs being borne exclusively by the Customer.
Address for returning the Products :
11201 Ed Brown Rd
Charlotte, North Carolina 28273
Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) so that the company can resell them. In the event of receipt of open, used, incomplete, damaged or soiled products, the Company will not make any reimbursement and may even, if it deems necessary and appropriate, assume the Client's responsibility for the depreciation of the product.
In the event that the Product is returned under the conditions provided for by law and these terms and conditions, the Company will reimburse all sums paid by the Client, including delivery costs, within 14 days of notification of cancellation, unless the Product is returned subsequently. In this case, the Company will refund the amount only after it has received and verified the condition of the returned Product.
This refund will be made using the same method of payment as that used by the Customer to pay for the order, unless the Customer expressly accepts a different method of payment. In case of payment by gift voucher/promotional code, the customer will be reimbursed either by sending new gift vouchers/promotional codes for the amount paid in this form.